Refund policy

Returns and refunds

Cancelling your order

If you change your mind, contact us as soon as possible and we will cancel and refund you in full, provided your order has not yet been sent for packing. Once it is with our fulfilment partner it cannot be recalled, and the returns process below applies instead.

Returns

You may return an unused item within 14 days of delivery for a refund of the item price. It must be unused and in its original packaging.

For hygiene reasons, toothbrush heads, facial brushes, loofahs and towels cannot be returned once opened or used. This does not affect your rights if an item is faulty.

Return shipping and where returns go

Return shipping is arranged and paid for by the customer. Contact us before returning anything — we will confirm the correct return address, which may not be the address your parcel arrived from. Items sent back without contacting us first may not reach us and cannot be refunded.

If an item arrives faulty, damaged, or is not what you ordered, do not return it at your own cost. Send us a photograph and we will replace or refund it, including any return postage we ask you to pay.

Faulty items and your statutory rights

Nothing here limits your statutory rights. If a product is defective or does not match its description, you are entitled to a repair, replacement or refund under applicable consumer protection law, regardless of the 14-day window above.

Refund timing

Once a return reaches us and has been checked, we refund to the original payment method within 14 days. Your bank may take a few days more to show it.